We understand that children's sizing can be tricky. This sample policy offers a 30-calendar-day request window from delivery for eligible items, subject to local statutory rights. Confirm that your operation can honor this window before publishing.
ELIGIBLE RETURNS
For a change-of-mind return, items should be unused, unwashed, clean and in resalable condition, with attached tags where supplied. Trying on clothing carefully indoors is generally acceptable. Shoes should be tried on a clean indoor surface, and protective packaging should be retained.
HOW TO START
1. Email info@neivora.store within 30 calendar days of delivery.
2. Provide the order number, items, reason and photos where relevant.
3. Wait for instructions and the designated return address.
4. Pack securely and retain proof of postage and tracking.
Do not ship a return to an unverified address.
EXCEPTIONS
Where legally permitted, personalized goods, certain unsealed hygiene-sensitive items and clearly disclosed final-sale goods may be ineligible for change-of-mind returns. These exclusions do not remove rights relating to faulty or misdescribed products.
WRONG, FAULTY OR DAMAGED ITEMS
Please tell us what happened and include photos. We will assess the issue and offer a legally appropriate remedy, which may include repair, replacement, exchange or refund. Reasonable return costs for confirmed seller errors will be covered where required.
EXCHANGES
Different sizes and colors depend on inventory. Contact us before returning an item. If an exchange is unavailable, we can discuss a return and a new order, subject to your rights.
WHO PAYS RETURN POSTAGE?
For ordinary change-of-mind returns, the customer may pay return shipping if this was disclosed and permitted by law. For faulty or incorrectly supplied goods, the seller bears applicable costs required by law. Any deductions will be explained.
REFUND TIMING
Once the return is assessed and approved, we generally aim to initiate a refund within 5–10 business days, or sooner if required by law. Refunds usually go to the original payment method; the bank may take additional time to post them. Shipping refunds follow the original terms and mandatory local rules.
STATUTORY RIGHTS
Nothing in this policy overrides consumer rights, including mandatory cooling-off or product conformity protections in eligible jurisdictions. Contact info@neivora.store for assistance.